Customer Services
Complaint Handling Policy
We hope that we have provided you with a positive experience, however, we understand that sometimes things go wrong.
For in-store complaints, please ask to speak directly to the store manage. Alternatively, you can follow the instructions below.
For all other complaints, please contact us in writing using one of the following options:
Email us: customercare@cherry-lane.co.uk
Write to us: Customer Support Team, 110-112 Barrack Street, Norwich, Norfolk, NR3 1TX.
Please note the above address is for written correspondence only, this cannot be used as a returns address for online orders or in-store purchases. To request an online return please see here.
Once we have received your complaint, we will contact you to confirm, and ensure the relevant department investigates the matter thoroughly. We will endeavor to keep you updated throughout the process, but if you have any concerns please get back in touch.
Have a website query or need to contact us regarding your order? Contact us here.
Contact Us About Our WebsiteHave a query regarding one of our stores or wish to contact us regarding an item you purchased in store? Contact us here.
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